Thank you for shopping with Isabel’s Nails. Please review our shipping and returns policy before placing an order.
Order Processing Time
Orders are typically processed within 3–5 business days before shipping.
Please note:
Custom nail sets are made to order and may require additional processing time.
Processing time does not include shipping time.
Once your order ships, you will receive a confirmation email with tracking information (where available).
Shipping Times
Shipping times vary depending on destination and shipping method selected at checkout.
Estimated delivery times:
Canada: Varies by location
United States: Varies by location
International: Delivery times may vary significantly
Please note that shipping times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
Promotions or free shipping offers may be available from time to time.
International Orders & Customs
We ship worldwide.
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Returns & Exchanges
Due to hygiene and safety reasons, we maintain the following return policy:
Non-Returnable Items
The following items cannot be returned or exchanged:
Press-on nails
Custom nail sets
Any personalized or made-to-order products
Returnable Items
Certain non-custom items, such as accessories or other non-hygiene products, may be eligible for return.
To be eligible for a return:
The item must be unused and in original condition
The return request must be made within 14 days of delivery
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Damaged or Incorrect Orders
If you receive an item that is damaged or incorrect, please contact us within 5 days of delivery at info@isabelsnails.com.
Include:
Your order number
A description of the issue
Clear photos of the item and packaging
We will review the issue and offer a replacement or refund where appropriate.
Contact Us
If you have any questions about shipping or returns, please contact us at: